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Return Policy

General Cases:

  • The products should be returned in the original packaging and with the same conditions and should show no sign of usage in all cases.
  • A printed copy your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.
  • Ask for an exchange request within 14 days from receiving the item.
  •  You will be charged for the shipping fees if you want to return the product (for reasons other than faulty or wrong product).
  • You will not be charged for the Shipping fees if the item you received is damaged, defective or wrong product.

 

  • The items that cannot be returned are:
  1. Clearance items clearly marked as such and displaying a No-Return Policy
  2. When the offer notes states so specifically are items that cannot be returned.
  3. Items that fall into the below product types: Personal care
  4. Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable it.

 

  • Sealed & Closed Box

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it,

Retail Packaging’ never opened (Sealed & Closed Box) means: A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

Specific Cases:

  • In case you receive a wrong item you can return the item in the same conditions you received and in the original box and/or packaging intact and you will not be charged for the shipping fees.

 

  • In case the item you received is damaged or defective, you could return it in the same condition as you received it with original packaging and should show no sign of usage once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund.

 

  • In case you want to return the product (for reasons other than faulty or wrong product), please ask for a refund within 14 days from receiving the item. You will be charged for the shipping fees. Products should be returned in the original packaging and should show no sign of usage.

 

 

  • Keeping the below rules in mind:
  1. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
  2. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned
  • There are a few certain cases where it is difficult for us to support returns:
  1. Return request is made outside the specified time frame, of 14 days from delivery.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Defective products which are covered under the manufacturer's warranty.
  4. Any consumable item which has been used or installed.
  5. Anything missing from the package you've received including, original packing, freebies and accessories.

 

 If your product matches the conditions above, return requests can be submitted by contacting our customer service team  (from 10 am to 10 pm) 19987 on Sundays to Thursdays, They will walk you through the process of shipping the product back to us through our shipping partner

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