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Shipping Policy

Thank you for visiting and shopping at Rizkalla

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

All orders are processed within 3-4 business days.

Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates:

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipping fees Large items :

Per items

Zone 1

Zone 2

Zone 3

Zone 1

180

270

320

Zone 2

270

270

320

Zone3

320

320

320

 

  • Above rates exclude VAT

 

City

Zone

Cairo

1

Giza

1

Madinaty city

1

 6th of October *Excluding El Wahat El Baharey

1

City

Zone

Alexandria *Excluding Northern Coast

2

Port  Said

2

Ismailia

2

Suez

2

Beheira, Damietta

2

Dakahleya, Kafr el Sheik

2

Qalyoubeya, Monoufeya

2

Gharbeya, Sharkeya

2

 

City

Zone

Al Wahat El Bahareya

3

Fayoum

3

Menia

3

Bani Suef

3

Assuit

3

Northern Coast * Ending Marsa Matrouh

3

Qena & Luxor

3

Red Sea * Ending Hurghada

3

Souhag

3

Sharm elshek

3

New Valley & Oases

3

Aswan * From Aswan southward

3

Red Sea * From Hurghada Southward

3

Sinai Peninsula

3

Aswan

3

Matrouh * West & South of Marsa Matrouh

3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Shipping fees Small items:

1st Kg

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

To

 

 

 

 

 

 

Form

 

 

 

 

 

 

 Zone 1

20

25

30

35

60

80

Zone2

25

25

30

35

60

80

Zone3

30

30

30

35

60

80

Zone4

35

35

35

35

60

80

Zone 5

60

60

60

60

60

80

Zone 6

80

80

80

80

80

80

Each additional KG

5

5

5

5

8

8

 

City

Zone

Cairo

1

Giza

1

Madinaty city

1

 6th of October *Excluding El Wahat El Baharey

1

 

City

Zone

Alexandria *Excluding Northern Coast

2

Port  Said

2

Ismailia

2

Suez

2

Beheira, Damietta

3

Dakahleya, Kafr el Sheik

3

Qalyoubeya, Monoufeya

3

Gharbeya, Sharkeya

3

 

City

Zone

Al Wahat El Bahareya

4

Fayoum

4

Menia

4

Bani Suef

4

Assuit

4

Northern Coast * Ending Marsa Matrouh

5

Qena & Luxor

5

Red Sea * Ending Hurghada

5

Souhag

5

Sharm elshek

5

New Valley & Oases

6

Aswan * From Aswan southward

6

Red Sea * From Hurghada Southward

6

Sinai Peninsula

6

Aswan

6

Matrouh * West & South of Marsa Matrouh

6

 

 

 

  • Above rates exclude VAT

 

 

 

 

 

 

 

 

 

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking:

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

Customs, Duties and Taxes:

 

Rizkalla is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages:

 

Rizkalla is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

Notes:

 

  • For security reasons, orders can only be processed to private addresses (example: home or work address). Please note that we are unable to process any orders to public places (streets, café…)
  • You can choose to pay cash or by credit card (if applicable) upon delivery, please note that in case of returns the refunded amount will be paid in the same way
  • Please note that our products are sealed before getting shipped to our valued customers and cannot be opened to be checked unless the payment is processed by our third party shipment service provider. It is not possible for the customer to open, reject and send orders back with the same driver. This can only be done before opening the package. The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.

 

Thank you for shopping on Rizlallaco.com, your satisfaction is our goal. Should you have any issues with the above, please contact us call us at Hotline19987 (from 10 am to 10 pm)

 

 

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